Quick WinsLife Cycle ManagementReporting

Life Cycle Management

Here we will add the lifecycle components step-by- step as we find gaps in current processes and as they clear the screening filters to prove the business case benefits. The components include; Sourcing & Procurement; Invoice Processing; Expense Allocation; Auditing; Optimization; Usage Management; Service Ordering; Change Control; Contract Management; Asset/Inventory Management; Service Inventory Management; Policy & Governance; Help Desk Management; Risk Management; Security; Reporting & Analysis.

While there is no strict compartmentalization in the activities (because they closely interlink and flow in to each other), Expense Management and Lifecycle Management are introduced to this concept more as a buzzword, only to facilitate step-by-step progression. In the end what matters is that we reach our goal - transform a mundane ‘paying phone bills’ type activity to a multiple business support function giving command and control & enterprise-wide visibility.

Traits that differentiate Expense Management from Lifecycle Management

Expense Management Life Cycle Management
Treats telecoms as a pure cost to be reduced Considers cost/benefit analysis of telecom and network services
Cost management is focused only on direct and invoiced costs Focused on reducing the TCO to the organization
Measures success based only on bottom-line improvements Measures success on improving both top-line and bottom-line growth
No formal management for governance, security, or other non financial concerns Includes asset replacement, service levels, data management, and strategic business concerns.
Focus is on existing technologies already in-house, such as landline telephony, circuits, and cell phones. Focus includes emerging technologies, including machine-to-machine, unified communications, and cloud services.

While significant cash is gained from audit; even more savings are to be gained from managing costs (automation, visibility, controls etc) - aligning them with the business and the marketplace.

Lifecycle activities will kick in as we find gaps in current processes, and create new functions needed to manage the full lifecycle. Because each organization has its own unique environment these activities can start as prototypes customized to the local environment, and kick in to production as they clear the screening filters to prove the business case benefits.

Enterprise Telecom environment is a real Kingdom of confusion! But there is hope. Inventory building – to give you the facts. The process will aggregate all possible information; number of active mobiles, landlines, data cards, data lines, their monthly cost, usage statistics, order process, service providers contact. Also identify if devices are under corporate liability (CL) or individual liability (IL).

This might be difficult as a task to get a clear picture at first and we go one step at a time, find what we can. Something is better than nothing. Next step is to access electronic invoices from your carriers (who readily have this but may have to be persuaded to part with it) and that is your best source of information. There are no standards in the industry on data output but Airsoft tools will read information from ANY format and populate it in to a specially created database. After initial analysis we will split out the data in to concise reports based with facts and figures to create the initial reports to give an insight to how big this issue really it can be presented as a roadmap to upper management. Your success on this project depends on the upper management endorsement on the directions this initiative is about to take.

For more information about Life Cycle Management, Contact us